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Enterprise service management

Enterprise service management goes well beyond IT. It digitizes and automates adjacent functions like HR, security, finance, and CRM, to put the focus on the end-to-end customer experience.

The emergence of cloud and digital services, mixed with traditional, legacy services, creates complexity in the IT value chain, including hybrid models. This complexity needs to be managed to create value for both customers & business. That’s where we step in.

By applying SIAM governance methods and principles, a structured blueprint for digitizing and automating processes flowing between IT and adjacent business functions can be implemented to manage that added complexity – while extending value chains beyond IT to the business. 

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

What we do

Unlock the full potential of your complex multi-provider business ecosystem with our Digital Service Integration and Management (SIAM) solutions, and achieve end-to-end customer satisfaction.

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Achieve service excellence, for the benefit of your customers, and your organization.

ÎÚÑ»´«Ã½â€™s ESM on NOW offer is a main ServiceNow based offer that helps organizations dramatically improve any business process across the enterprise, including customer service management (CSM), HR service management (HRSM), security operations (SecOps), finance, business service management (BSM), IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

Why are we so swift and dependable? Because we have deep expertise and long experience with legacy and cloud managed services, and strong alliances with major enterprise management vendors. And because we take advantage of a standardized, proven methodology, advanced automation techniques, and solution accelerators.

We partner with technology firms to offer a sound sustainability strategy for the IT estate and employee engagement advisory.

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Future Franchise services empower franchisees to deliver great customer experiences.

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Shape the future of clinical trials by improving patient experience

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Modernize your enterprise services to reap the value of your organization. This will benefit your customers, and enhance their experience. 

    Gen AI in ESM

    Enhance your Enterprise Service Management practice using generative AI.

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    Service excellence with ServiceNow

    We bridge the complexity gap, and deliver quality, outcome-based, ServiceNow solutions.

    Our partnership with ServiceNow

        Fresenius transforms user access to IT services and support

        FreDi, the easy-to-access global virtual agent and agent chat solution, shortens, simplifies, and enhances the user experience

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        Improving IT Service Management for Salling Group with a ServiceNow solution

        Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark’s largest retailer, with a market share of 34.9%. Salling Group talks about

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          Tropical Smoothie Cafe

          ÎÚÑ»´«Ã½â€™s Agile Store solution helps improve customer experience

          Leader in 2024 Gartner® Magic Quadrant™ for Service Integration and Management Services

          ÎÚÑ»´«Ã½ named a Leader in 2024 Gartner® Magic Quadrantâ„¢ for Service Integration and Management Services for its completeness of vision and ability to execute.

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            ÎÚÑ»´«Ã½ named a Leader in AVASANT’s Multisourcing Service Integration 2023-2024 RadarViewâ„¢

            Avasant’s Multisourcing Service Integration (MSI) 2023–2024 RadarView™ evaluated 32 service providers based on their practice maturity, partner ecosystem, and investments and innovation.

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              Research and insights

              Report

              Circular economy for a sustainable future

              capgemini-research-institute

              Innovation Nation

              Meet our experts

              Arash Afsarian

              Vice President AI and D&A, ÎÚÑ»´«Ã½ Invent Sweden-Finland
              Arash has over 20 years’ experience from consulting and leading technology companies where he focuses on the intersection of technology, sustainability, and strategy. Arash works closely with companies on how to leverage AI and analytics to become more data-driven and how data and technology can help to drive and accelerate the sustainability agenda.

                Partners