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Enterprise service management

Enterprise service management goes well beyond IT. It digitizes and automates adjacent functions like HR, security, finance, and CRM, to put the focus on the end-to-end customer experience.

The emergence of cloud and digital services, mixed with traditional, legacy services, creates complexity in the IT value chain, including hybrid models. This complexity needs to be managed to create value for both customers & business. That’s where we step in.

By applying SIAM governance methods and principles, a structured blueprint for digitizing and automating processes flowing between IT and adjacent business functions can be implemented to manage that added complexity – while extending value chains beyond IT to the business. 

ServiceNow is the ‘platform of platforms’ that integrates this flow, providing a consumer-centric user experience.

What we do

Unlock the full potential of your complex multi-provider business ecosystem with our Digital Service Integration and Management (SIAM) solutions, and achieve end-to-end customer satisfaction.

Digital Service Integration and Management (SIAM) from ÎÚÑ»´«Ã½ can accelerate digital transformation and create business value by delivering a dynamic service portfolio, removing duplication across services, helping to take control back from suppliers, creating a plug-and-play integrated supplier model, and also providing a modern user experience.

Our global, practical expertise in Service Integration and Management (SIAM) means we can deliver coherent, comprehensive and continuous digital business ecosystem transformation, without the disruption that organizations can face.

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Achieve service excellence, for the benefit of your customers, and your organization.

ÎÚÑ»´«Ã½â€™s ESM on NOW offer is a main ServiceNow based offer that helps organizations dramatically improve any business process across the enterprise, including customer service management (CSM), HR service management (HRSM), security operations (SecOps), finance, business service management (BSM), IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM).

Why are we so swift and dependable? Because we have deep expertise and long experience with legacy and cloud managed services, and strong alliances with major enterprise management vendors. And because we take advantage of a standardized, proven methodology, advanced automation techniques, and solution accelerators.

We partner with technology firms to offer a sound sustainability strategy for the IT estate and employee engagement advisory.

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Shape the future of clinical trials by improving patient experience

Modernize your enterprise services to reap the value of your organization. This will benefit your customers, and enhance their experience. 

    Gen AI in ESM

    Enhance your Enterprise Service Management practice using generative AI.

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    Service excellence with ServiceNow

    We bridge the complexity gap, and deliver quality, outcome-based, ServiceNow solutions.

    Our partnership with ServiceNow

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        Improving IT Service Management for Salling Group with a ServiceNow solution

        Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark’s largest retailer, with a market share of 34.9%. Salling Group talks about

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        Hydro One adapts payroll functions to help manage disruption

        Hydro One partnered with ÎÚÑ»´«Ã½ to develop a work-from-home plan that allowed HR and payroll to continue to operate during the lockdown

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        Signant Health transforms the patient experience to accelerate clinical trials

        Solving patient retention with customer-driven experience and the ServiceNow NOW platform supports rapid COVID-19 vaccine development

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          Research and insights

          Report

          Circular economy for a sustainable future

          capgemini-research-institute

          Innovation Nation

          Meet our experts

          Arash Afsarian

          Vice President AI and D&A, ÎÚÑ»´«Ã½ Invent Sweden-Finland
          Arash has over 20 years’ experience from consulting and leading technology companies where he focuses on the intersection of technology, sustainability, and strategy. Arash works closely with companies on how to leverage AI and analytics to become more data-driven and how data and technology can help to drive and accelerate the sustainability agenda.

            Partners