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Intelligent Customer Operations

Drive a connected customer experience across your organization by implementing a scalable, cloud-based, omnichannel platform that puts your customers at the center.

Our Intelligent Customer Operations solution offer leverages a human-centric design approach that integrates humans and machines to deliver a digital, AI-infused ecosystem of connected, persona-influenced services and platforms.

°¿³Ü°ùÌýData-Powered Operations TransformationÌý(¶Ù±Ê°¿°Õ)ÌýapproachÌýwill help your organization drive actionable insights, enhanced value, and accelerated deployment of the Connected Enterprise through delivering data-powered, AI-enabled, and highly-automated customerÌýoperations.Ìý

Our solution enables you to drive a more meaningful, productive, and frictionless relationship between your customers and employees, delivering enhanced business value across three main areas: Intelligent Customer Interactions, Connected Marketing Operations, and Empowered Sales Operations.

By seamlessly orchestrating an intelligent, connected ecosystem of people, processes, data, and technology – with AI, analytics, and GenAI at its heart – we help you drive sustainable business outcomes, enhanced value, and continuous innovation across your organization. This enables you to transform your business operations to deliver the Connected Enterprise.

What we do

Deliver frictionless,Ìýdigitally-augmented global marketing operations.

ÎÚÑ»´«Ã½â€™sÌýConnected Marketing OperationsÌýsolution delivers frictionless, digitally-augmented, data-driven marketing operations that drives a more agile connections and seamless experience with your customers. This is critical in transforming your business, shaping new consumer values, and driving sales.

Our next-generation digital marketing solutions leverage innovative marketing technologies to enrich your digital strategy with relevant insights and data, maximize your campaign and channel reach, and drive operational excellence and efficiency across your marketing function.

This drives a range of enhanced business outcomes, including 50% reduction in cost of operations, 35% increase in lead conversion rate, 50% increase in customer reach, and 30% faster speed to market.

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Drive enhanced engagement and loyalty through delivering a frictionless customer experience

Our Intelligent Customer Interactions solution puts your customers at the center of your business. Our goal is to deliver a digitally-augmented yet human-centric experience on behalf of your organization.

Our solution is a next-generation digital contact center service solution leveraging AI augmentation to deliver a persona-influenced service design that integrates humans and machines. This enables you to drive a more meaningful, emotive and frictionless relationship with your customers.

Our committed enhanced business outcomes include a personalized customer experience, an omnichannel customer journey, an improved Net Promoter Score, and enhanced customer engagement.

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Implement a touchless, data-driven, omnichannel sales journey tailored to your market segments

    Intelligent Customer Operations for Healthcare

    Drive frictionless patient and member experiences

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    Intelligent Customer Ops for Healthcare: Life Sciences and Med-Tech

    Drive frictionless patient and customer experiences

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    Intelligent Customer Operations for Tech Product Support

    Drive frictionless customer experiences across product and technical support operations

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    Intelligent Customer Operations Powered by Amazon Connect

    Drive frictionless, omnichannel customer experiences with Amazon Connect

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      Research and insights

      Web banner for GenAI PoV - Leveraging the disruptive power of GenAI to transform business operations
      Point of view

      Generative AI – built for business
      Point of view

      Brave marketers must lead with data to drive change

      Meet our experts

      Niklas Jansson

      Director | Pega CTO – CTO Office – DCX Europe
      Niklas Jansson is part of the CTO Office for DCX Europe and has a strong track record and experience of working in various digital transformation and customer experience projects across various verticals as well as business and practice development. Niklas focus is on how to use technology to enable businesses create outstanding digital customer experiences and deliver transformative and business centric solutions through platforms, process orchestration, low-code, Artificial Intelligence (AI) and agile delivery.