ÎÚÑ»´«Ã½

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Water and wastewater

The challenges facing the global water industry are becoming more complex by the day, as the impacts of climate change produce unprecedented environmental instability.

Extreme weather – droughts, floods, storms and heatwaves – once ‘one in 100 year’ events – are now occurring annually, often overwhelming even modern infrastructure and leaving a trail of destruction.

Climate volatility has produced a watershed moment for the industry – and a unique opportunity. Today’s water and wastewater companies are transitioning from traditional engineering businesses, by embracing digital thinking and technologies, and the vast quantities of business intelligence within them, to drive strategy, planning and execution.

Like other large scale, capital intensive, asset-based industries, applications of large-scale data models and analytics, artificial intelligence, machine learning and robotics, are reimagining the water industry’s core business processes.

ÎÚÑ»´«Ã½ has been evolving too. We’re a streamlined, agile, digital-centric engineering business, and a world leader in enabling the convergence of the physical and digital worlds. Organizations working with us to adopt a digital DNA are reaping significant rewards. Together we’re reimagining how services are delivered, helping to rethink infrastructure investment decisions and making budgets go further. The results are improved operational and asset performance and efficiency, enhanced resilience and greatly reduced carbon footprint.

ÎÚÑ»´«Ã½ and Scottish Water

What we do

Strategic transformation

ÎÚÑ»´«Ã½ guides organizations throughout the process of becoming truly digitally driven engineering enterprises. We help to define strategic direction, navigate the cultural and business change management processes essential in adopting a digital first mindset, and select the best combination of core digital systems and platforms.

Success is calculated by the achievement of key business performance outcomes, maximizing value and return on investment, improving productivity and service quality, and driving efficiencies, all to enable today’s water and wastewater utilities to meet their challenges head on, with confidence.
We’re global leaders with 60,000 digital engineering practitioners worldwide and we deliver industry leading expertise in diverse technologies, cloud, data, AI, connectivity, software and platforms. In all, we draw upon the skills and experience of a worldwide organization with 340,000 professionals, working throughout the global economy.  
And we forge close partnerships with the world’s leading technology companies that power business transformation, selecting the solutions that work best for our clients. But our independence enables us to select with precision the solutions that work best for you, ensuring that the correct technology foundations are in place, to meet your needs, now and in the future.

We support organizations throughout the entire lifecycle of their assets, from major landmark developments through to small, remote pumping stations and pipes. We identify and acquire sites, then design, build, commission, integrate, operate and maintain those assets.

Using a systems thinking approach, our goal is to optimize performance and value, extend lifespan and minimize maintenance. We harvest and analyze vast quantities of data to constantly assess each component’s condition and ability to cope with ever-changing weather conditions, today and in the future.

Water and wastewater businesses deploy large field forces to ensure that vast networks of pipes, pumping stations and treatment plants are fully functioning, and services for customers are maintained. Digital thinking, systems and technologies are providing countless opportunities to unlock significant cost and resource efficiencies.

Today’s data-driven ‘connected engineer’ can access a full background of each job before leaving the depot. They know the precise requirements of each, which tools and spare parts they need, how long to spend at each location and the most efficient routes.
Results include improved first-time fix rates, significantly reduced OPEX costs, extended maintenance periods, smaller carbon footprint and enhanced customer satisfaction. Skilled field force engineers are liberated from manual tasks and have more time for higher value tasks.                    

Digital thinking and customer-centric digital platforms featuring automation, artificial intelligence and machine learning are enabling water companies to provide the seamless, frictionless, retail-quality experience that customers now expect.

Instant access to customer records empowers contact center agents to quickly understand and empathize with each customer’s individual circumstances and provide informed, personalized services. Self-service functionality, knowledge articles and 24/7 availability of virtual agents provide the range of choices to meet the needs of most customers. Signposting of elderly or vulnerable customers enables resources and responses to be prioritized and tailored appropriately.

ÎÚÑ»´«Ã½ is constantly seeking new ways of co-creating with our customers the transformational innovation that will deliver imaginative, robust and repeatable solutions to some of world’s most significant and complex challenges.

We invest heavily in water and wastewater research and development, embracing the physical, digital and biological spheres, and deploy dedicated innovation teams, Centers of Excellence and Applied Innovation Exchange (AIE) and Accelerated Solutions Environment (ASE) global accelerators. Our focus on generative AI and machine learning promises to make game-changing improvements in the water industry, with its ability to aggregate and analyse imagery, voice and text, delivering up to 70% reductions in repetitive manual tasks.

Meet our experts

Paul Haggerty

Expert in Digital Operations, Utilities Transformation, Water