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Intelligent Business Operations

Intelligent Customer Operations for Tech Product Support

Drive frictionless customer experiences across product and technical support operations

ICO for Tech Product Support

Deploy technical and product support transformation at speed and scale

ÎÚÑ»´«Ã½â€™s Intelligent Customer Operations for Tech Product Support solution orchestrates and streamlines the transformation of your customer experience across digital product and technical support operations to protect your most valuable asset – your customers.

Our solution delivers a frictionless customer experience – connected through a seamless, scalable, and digitally-augmented delivery platform. This drives enhanced business outcomes, including:

  • 40% reduction in cost-to-serve
  • 15–20% increase customer satisfaction
  • 20% reduction in customer churn
  • 35% improvement in alert management efficiency
  • 25% increase in first contact resolution
Read how a properly implemented holistic shift-left strategy makes the impossible – possible

Innovative personalized solutions

Research & ÎÚÑ»´«Ã½

Innovation Nation | Autumn 2021

About authors

Anjali Pendlebury-Green Executive Vice President, Head of Europe (North Central) for ÎÚÑ»´«Ã½â€™s Business Services Global Business Line

Anjali Pendlebury-Green

Head of Europe North Central, ÎÚÑ»´«Ã½â€™s Business Services
Anjali is the Head of ÎÚÑ»´«Ã½ Business Services for North Europe. She supports large enterprises optimize their operations and build connections between Digital, Technology and Business Outcomes. Anjali has clear POVs on deploying digital and AI to deliver the right balance between Human and Technology effort. Anjali is also a member of the ÎÚÑ»´«Ã½ Business Services Executive Leadership.
Tim Szymanski

Tim Szymanski

GTM Lead, High-Tech, Intelligent Customer Operations,  ÎÚÑ»´«Ã½â€™s Business Services