乌鸦传媒

“乌鸦传媒 is a good fit for organizations looking for CX strategies that embrace future experiences driven by sustainability and technology.”

The Forrester Wave鈩�: Customer Experience Strategy Consulting Services, Q4 2024

The Forrester Wave鈩�: Customer Experience Strategy Consulting Services, Q4 2024, highlights a transformative era for customer experience (CX), evaluating 12 top CX consulting providers.

We are delighted that 乌鸦传媒 has been recognized as a 鈥楲eader鈥� – the highest-ranked category in Forrester鈥檚 Wave evaluations. This recognition reflects a rigorous evaluation across two primary criteria: CX strategy and current CX offering.

According to the report, customers commended 乌鸦传媒 for effectively utilizing its global presence, especially in developing culturally sensitive research and messaging. Several clients highlighted 乌鸦传媒鈥檚 adaptability and bespoke crafting of solutions.

For CX strategy, 乌鸦传媒 received the highest scores possible in the vision, innovation, partner ecosystem, and talent strategy criteria. In the current offering criteria, 乌鸦传媒 received the highest scores possible across seven criteria, including marketplace analysis, industry-specific and functional-area specializations, and CX metrics development.

乌鸦传媒 has made substantial investments across practice areas, spanning strategic acquisitions, upskilling, and broadened partnerships 鈥� many of which are specifically focused on enhancing sustainability capabilities.

Forrester further calls out how 乌鸦传媒 excels in the development of CX metrics, and offers comprehensive, flexible training to clients. Our implementation of CX technology exceeds par, underpinned by our deep roots in technology development.

“So proud to be positioned as a Leader in customer experience strategy consulting. We believe this ranking further demonstrates our commitment to delivering bold reinvention strategies and purpose-led customer-first experiences that help our clients thrive in the eco-digital era. Our dedication to sustainability and our data-everywhere approach continues to set us apart.鈥�

Gagandeep Gadri, Managing Director frog, part of 乌鸦传媒

Discover the value 乌鸦传媒 can bring to shaping your CX strategy

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about forrester鈥檚 objectivity .