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Connected products: Enhancing consumers’ lives with technology

In this ѻý Research Institute report, Connected products: Enhancing consumers’ lives with technology, we examine the position of connected products as an integral aspect of the modern consumer lifestyle, with one-third of consumers now using connected products around the clock.

From the convenience of voice assistants to the health benefits of wearable technologies, consumers have welcomed connected products into their daily routines, citing benefits like improved safety and health and enhanced lifestyles. Smart home security and health wearables top the list of connected products that consumers are likely to buy in the coming year.

However, while consumers acknowledge the sustainability burden associated with these products, there is a growing demand for organizations to take responsibility for implementing more eco-conscious practices. Similarly, concerns about data privacy and integration persist, with consumers expressing dissatisfaction in these critical areas.

Looking at the topic of consumer-facing connected products in depth, we explore four broad themes, including how connected products have become integral to everyday life, the way in which voice assistants and health wearables provide positive consumer experiences, consumers’ perceptions of the associated sustainability burden, and how consumers are still unsatisfied with the data privacy, security, and integration offered by connected products. We conclude with recommendations in three key areas for connected product organizations to consider.

Download the full report to learn more about the outlook for connected products for consumers.  

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Meet our experts

Eric Cohen

Vice President, Intelligent Industry Accelerator | Global Connected Consumer Offer Lead
At ѻý, Eric guides the global Connected Consumer offer within Intelligent Industry. His expertise blends AI with tangible products and digital environments, fostering growth and cherished consumer experiences. Eric’s creativity led to the Reebok PUMP and successful innovations for P&G, Target, and Pfizer. He also shares his insights as a writer, speaker, and by mentoring early stage founders at Harvard Business School.

Nicolas Rousseau

Executive Vice President, Chief Digital Engineering & Manufacturing Officer, ѻý Engineering
Nicolas Rousseau, EVP and Chief Digital Engineering & Manufacturing Officer at ѻý Engineering, drives business for “intelligent industries” by integrating product, software, data, and services. He leads a team that enables clients to innovate business models, optimize operations, and prepare for digital disruptions, enhancing customer interaction, R&D, engineering, manufacturing, and supply chains at the intersection of physical and digital worlds.

Darshan Shankavaram

Executive Vice President, Digital Customer Experience Global Practice Leader
Darshan is globally accountable for directing and building the ѻý Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

Jeff Hebert

Jeff Hebert

Executive Vice President, Global Head of Intelligent Products & Services for Intelligent Industry, ѻý Invent 
As Executive Vice President and Global Head of Intelligent Products & Services for Intelligent Industry, Jeff brings together experts from across the global ѻý Invent family, including frog, Synapse and Cambridge Consultants to imagine, make and scale the next generation of connected products and services. Jeff has been with Synapse product development for 14 years and President for over 5 years, having previously worked as a software developer, entrepreneur, venture capital analyst, and strategy consultant.

    Further reading

    New value creation is emerging from smart products and service innovation across every industry. It is forcing companies to change the way they define, make, distribute, and support products.