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Welcome to where your customer-first vision becomes reality

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Together with Salesforce, ÎÚÑ»´«Ã½ helps brands and businesses fully embrace the Salesforce ecosystem. Together, we unlock the power of data and AI to reimagine customer experiences that truly resonate. Our focus is on creating results-driven, end-to-end experiences through our innovative approach to next-gen customer experience (CX) with Gen AI. We believe in fostering data-driven cultures that bring industrialized advantages to our clients.
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Grounded in ethical and sustainable practices, ÎÚÑ»´«Ã½ builds trust and loyalty into the hyper-personalized experiences we deliver. As an award-winning global Salesforce partner, we’re committed to shaping the next generation of customer experiences with you.

ÎÚÑ»´«Ã½ and Agentforce

2025 is the year of AI agents – discover how with Salesforce

Create the next generation of CX with ÎÚÑ»´«Ã½ and Salesforce

Deliver the human experience of technology through AI & Digital platforms. As a named leader in the Forrester Waveâ„¢: AI services, Q2 2024, ÎÚÑ»´«Ã½ is the right partner for organizations that anticipate business changes when adopting AI.
ÌýÎÚÑ»´«Ã½ helps clients create products and services that are built in an efficient, cost-effective way to create real economic, social, and environmental value.

As an , ÎÚÑ»´«Ã½ helps bring Agentforce to life for customers, accelerating AI-driven transformations for businesses worldwide. ÎÚÑ»´«Ã½ sees Agentforce as another solution driven by Gen AI that brings human brilliance for every person at every moment.

Did you know? Only 39 percent of organizations successfully turn data-driven insights into sustained competitive advantage.

​A data-driven culture empowers employees to make informed decisions, unlock crucial insights, harness the potential of AI, and craft personalized customer experiences.
ÌýModern day experiences are driven through insights and data. Salesforce Data Cloud is uniquely positioned to fulfill the promise of customer 360-degree experiences through a native data fabric that unifies, harmonizes and activates data across the Salesforce ecosystem and other CX platforms in the flow of work, at scale and in the flow of work.

Salesforce is weaving together a data fabric with their platform, and for this fabric to be as strong as possible, data must seamlessly integrate across an organization’s various systems. Salesforce’s MuleSoft solves this complex problem in a very simple way.
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ÎÚÑ»´«Ã½ and MuleSoft offer joint solutions to enable clients to chart out their legacy modernization and transformation initiatives. Discover more about our MuleSoft offerings here.

ÎÚÑ»´«Ã½ is proud to be named a founding partner of the Tableau Einstein Alliance. ÎÚÑ»´«Ã½ helps create and deliver AI solutions and analytical agents forÌý, which is built on the Salesforce platform and integrated withÌý.ÌýÌý
ÌýÎÚÑ»´«Ã½ are what powers what we do next and how things are working. With Tableau Einstein being Data Cloud native, it drives insights into action across all of the Salesforce customer success platform.

Leverage tailored solutions and Salesforce industry clouds to tackle unique challenges and enhance productivity. ÎÚÑ»´«Ã½ is specially positioned to help businesses in any industry with our unique industry research and insights, IP-powered solutions and leading expertise in AI.
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And now, ÎÚÑ»´«Ã½ helps organizations realize even more value by powering their Salesforce investments with Agentforce. With this new approach to autonomous agents and AI, our certified team members help develop AI strategies that positively impact order management, commerce transactions, customer support and more.

Solutions to drive your digital transformation

We help our clients realize and maximize their commerce potential by creating seamless and personalized omnichannel experiences. As a result, they can transform the way they connect with their customers and employees – at scale.

ÎÚÑ»´«Ã½ and Salesforce: utilizing data and technology to create experiences that build relationships.

Connected marketing

Intelligent segmentation using data and AI to drive more impactful engagement and ROI.
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Intelligent campaign operations – Campaign effectiveness leveraging AI to drive down cost per campaign and make teams more effective. How do we get more campaigns out the door in a more intelligent way? Intelligent automation.

Data-driven customer experience

Leveraging Data Cloud to create the comprehensive customer 360 through intelligent integration, harmonization, identity resolution and orchestration/activation across the Salesforce customer success platform.

Most industries are aggressively taking on cloud adoption and legacy modernization programs, triggering the need to connect applications across clouds and with on-prem models.

Client stories

    Volkswagen Group and ÎÚÑ»´«Ã½ drive large-scale CRM transformation with an omnichannel Salesforce platform

    ÎÚÑ»´«Ã½ supported VWG and CARIAD to provide a digital and seamless customer experience by harmonizing divergent CRM systems and aligning business and technical processes between different sales levels

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    Supercharging Heathrow Airport’s digital customer experience evolution using Salesforce

    Working collaboratively with Copado, a market-leading DevOps startup, Heathrow and ÎÚÑ»´«Ã½ develop a new approach for Salesforce solution implementation to support the efficient delivery of a new digital customer experience

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    Breitling automates carbon emissions data management with the Salesforce Net Zero Cloud solution

    The luxury watchmaker partners with ÎÚÑ»´«Ã½ and Salesforce to implement a platform that automates data management and visualization in order to better understand its carbon emissions while reducing the workload and increasing the data accuracy associated with these processes

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    Scottish Water reimagines field services with SWIFT

    ÎÚÑ»´«Ã½ supports Scottish Water in the delivery of its Intelligent Field Force Transformation program, delivering high-quality, data-driven, and sustainable field services

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    Liberty Latin America transforms the telecoms customer experience

    Partnering with ÎÚÑ»´«Ã½, Liberty Latin America launches a digital transformation project to deliver revitalized B2C and B2B customer experiences

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      Lookbook: The combined power of ÎÚÑ»´«Ã½ and Salesforce

      Explore our comprehensive Lookbook to explore how our focus on design and strategy drives tangible, repeatable, and transformative results for our clients with Salesforce.

      Download our Lookbook

      Our industry expertise

      Technology isn’t one-size-fits-all. We work with Salesforce to develop solutions for key industry sectors such as automotive, consumer products and retail, and financial services – and we make them specific to our clients’ needs.

      Automotive

      As a launch partner for Salesforce Automotive Cloud, we lead the industry's Salesforce transformation. Leveraging Auto Cloud, Data Cloud, and Agentforce, we offer real-time insights and proactive customer engagement. Our solutions connect vehicles and customers, streamlining operations and preparing businesses for the future.

        Consumer products and retail

        We provide strategic planning and consultancy for top retail brands. Partnering with Salesforce, we drive customer engagement, offer seamless omnichannel experiences, leverage data insights and analytics, and simplify customer support. Together, we offer a holistic approach to help retailers to grow in a competitive landscape.

          Financial services

          We use our proven capabilities & solutions in data, technology, Connected Marketing and FSI domain expertise to create seamless omnichannel experiences that help our banking & insurance clients connect and acquire the right customers and cultivate long-term relationships with them.

            Life Sciences<br>

            As a Salesforce Life Science Cloud Migration Partner, we enhance commercial excellence in the life sciences industry by leveraging Salesforce's platform to create connected, intelligent, and personalized customer experiences.

              Manufacturing

              By teaming up with ÎÚÑ»´«Ã½, manufacturers can leverage our resources to achieve successful Salesforce implementations that drive efficiency, enhances customer relationships, and ultimately contribute to increased profitability.

                Enabling a monumental shift in transport and mobility

                Discover how being a launch partner for Salesforce Automotive Cloud is bringing together the consumer, dealer, OEM, and third-party providers.

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                Research and insights

                Point of view

                Imagining a new era of customer experience with generative AI
                Point of view

                Rethink series
                Point of view

                Enabling a monumental shift
                ÎÚÑ»´«Ã½ Research Institute

                Conversations for Tomorrow #9: Generative AI

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                Expert perspectives

                Customer experience

                Welcome to where your customer-first vision becomes reality. With Salesforce and ÎÚÑ»´«Ã½ at Dreamforce 2024

                Jean-Marc Gaultier
                Aug 13, 2024
                Automotive Industry
                Customer experience

                Data driven customer experience Salesforce reference architecture for automotive sales and service

                ÎÚÑ»´«Ã½
                Dec 5, 2023
                Customer experience

                Exploring use cases for data driven customer experience within automotive sales and service

                ÎÚÑ»´«Ã½
                Nov 29, 2023

                Awards and recognition

                Winner of 2024 Salesforce and MuleSoft awards across multiple categories and regions

                We have received awards across multiple regions and categories for our Salesforce and ÎÚÑ»´«Ã½ partnership.

                Find out more

                Meet our experts

                Katerina Hubka

                Global Salesforce Partner Executive
                Katerina is an assertive mover and shaker, and a creative communicator with strong project, program, portfolio and people management skills. With more than 20 years of expertise, Katerina has served as a leader in many roles across ÎÚÑ»´«Ã½, including in the Americas, Group Sales, Global Strategic Initiatives and Partners, and Group Marketing. Katerina brings her passion for building genuine relationships and driving mutually beneficial collaboration to our partnership with Salesforce. Stepping in to lead the partnership in 2024, she has been consistently delivering against goals in collaboration with stakeholders across ÎÚÑ»´«Ã½ and the Salesforce ecosystem.

                Darshan Shankavaram

                Executive Vice President, Digital Customer Experience Global Practice Leader
                Darshan is globally accountable for directing and building the ÎÚÑ»´«Ã½ Group’s capabilities, delivery, service and portfolio for its 25,000 strong Digital Customer Experience (DCX) Practice. He has over 30 years of industry experience, including 15 years in Digital and Mobile. With his vast knowledge of business consulting, domain, and technical implementations, he has successfully led many large CX transformation programs.

                Simon Blainey

                Expert in CRM, Digital Transformation, Salesforce
                Simon Blainey was appointed to his current position as APAC DCX Lead in January 2023. In this role Simon brings together all the ÎÚÑ»´«Ã½ capabilities and strategic alliances under the Customer First pillar – ensuring that we support our customers in leveraging data to deliver meaningful and personalized experiences to their customers. Simon has over 25 years of business experience, having worked in Australia, Europe and now Asia. Previously Simon led the DCX business for ÎÚÑ»´«Ã½ in Australia where a focus on Salesforce and MuleSoft resulted in 10x growth in 6 years. Simon led the integration of the Customer First capabilities from our APAC acquisitions, particularly WhiteSky Labs, RXP Services and Aodigy. Simon has a technical background, and still likes to play at Solution Architect as often has he can.

                Andrew Smith

                Vice President, Head of Salesforce CoE Europe
                “My passion is in helping organizations to leverage Digital Technology to break down the traditional barriers between IT and business, transforming them from being cost and revenue driven to one focused on what matters. The people, whether they be consumers, customers, trading partners or most importantly your employees. I work across the business and architecture teams within global and UK major brands to help them realize the value of digital channels through the “internet of things” and drive out Agile technology architectures which scale and evolve as consumer habits change.”

                Lara Wasowski

                Expert in Salesforce solutions

                Steve Boettcher

                Vice President CSS
                Steve Boettcher is an entrepreneurial growth executive that brings over 25 years of CRM, ERP and IoT sales and services leadership with focus on emerging technology and growth markets. Steve has extensive CRM (Seibel, MS Dynamics, Sugar and Salesforce) and Commerce (Oracle CX Commerce Cloud, Magento, IBM WebSphere, Salesforce Commerce Cloud) application experience and has been a part of the Salesforce partner eco-system for over 12 years serving as an Alliance Leader, Sales Leader and Global Practice Leader.